Consumer complaints and mediation

All complaints must be sent in writing to the establishment's quality department by e-mail: qualite.crfm@almaviva-sante.com or by post: HAD Centre Raoul François Maymard - 17 Rue Marcel Paul - 20200 Bastia. If the request for a complaint to the quality department fails within one month, the patient may submit the dispute with the establishment to the mediator free of charge within a maximum period of one year from the date of the written complaint. The mediator will attempt, independently and impartially, to bring the parties together with a view to finding an amicable solution.

The mediator's contact details are as follows

• ANM Consommation, an association under the law of 1901
• Online: www.anmconso.com
• E-mail: contact@anmconso.com
• By post: Médiation de la Consommation ANM Consommation 02 rue de Colmar à Vincennes 94300.

The mediator may be contacted by e-mail, online or by post. In addition to their full contact details (surname, first name, contacts) and the written complaint that they must first have sent to the establishment's quality department to try to resolve their dispute directly, patients are encouraged to provide the following information to the mediator:

• The nature of the request
• A description of the dispute
• All documents and factual evidence useful to the mediator's understanding and analysis of the case.